HYDERABAD, MAY 31, 2025: Emergency Response Support System (ERSS) is a nationwide emergency response system launched by the Government of India. It provides a single emergency number—112 to handle all types of emergencies. Citizens can reach ERSS through voice calls, SMS, emails, the panic SOS button, or the ERSS web portal. The system uses computer-based dispatch technology to improve emergency response and ensure faster help, especially for women in distress.
Accordingly, the Government of Telangana has adopted the 112 system to replace multiple emergency numbers, covering Police (100), Fire (101), medical (108), women (181) and child safety (1098) and disaster management (1077). To strengthen this system, the Telangana Emergency Response Support System (TGERSS-Dial-112) has been set up at the TGiCCC building in Banjara Hills, Hyderabad. This system ensures seamless co-ordination between emergency control rooms and Police Patrol Vehicles for quick and effective response.
Since becoming operational from 5.12.2024, the Telangana Emergency Response Support System (TGERSS) — Dial-112 — has played a vital role in protecting lives through a series of timely and life-saving interventions during its initial phase.
Below are some notable achievements from the incidents reported so far.
| S.No. | Type of incident | No. of solved cases |
| 1 | Suicide attempt | 31 |
| 2 | Missing child | 5 |
| 3 | Child marriage | 3 |
| 4 | Murder attempt | 1 |
| 5 | Forcible marriage | 1 |
| 6 | Child Kidnap | 2 |
| 7 | Rape attempt | 1 |
| 8 | Road accident | 1 |
| Total | 45 | |
In each case, Dial-112 acted as the first point of contact. Upon receiving the call, I swiftly alerted the concerned Police Stations, ensured continuous coordination until the situation was resolved. Critical information was relayed promptly, with ongoing follow-up. The dedication of Dial-112 officers and their collaboration with local Police played a vital role in protecting the lives of citizens and solving the cases.
Citizens are requested to use Dial-112 without hesitation in any emergency. Every call is treated with utmost urgency, and every life is valued, according to TICCC Director VB Kamalasan Reddy, here on Saturday.
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